Setup fees are refundable ONLY for the following reasons:
- You canceled
the account order prior to activation
- Your desired domain name was not available.
This policy does not apply to any additional services such as,
but not limited to, overages, disk space, e-mail accounts,
domain name registration, web design services.
Refund Policy for Renewals
Renewals of web hosting contracts will be refunded if
notification is received no later than 15 days
following renewal date. No refunds will be granted for
notifications received after this date, no exceptions. You can
check your renewal dates at anytime from our Customer Portal so you will know when your account is to be renewed.
Domain Registration
This refund policy applies to the web hosting product. If domain
name registration is associated with the account, upon the
cancellation of the web hosting product, the account will be
downgraded to Domain Name Registration Only and you will be
informed on how to manage the domain name.
Domain name registration and renewal fees are not refundable
under any circumstance.
Requests to Change Term of Contract
Contract length changes must be submitted no later than 15 days
after the renewal to be effective for this renewal cycle. Any
change requests after this date will be effective upon the next
renewal cycle.
Cancellation Requests
Re-invent provides an Account Cancellation form in our
Customer Portal under the Account Cancellation link.
This is the only acceptable way to cancel an account which
provides you with a confirmation number or Cancellation ID#.
Requests to cancel via email, phone or trouble ticket are not
accepted and will not be processed. To receive a refund,
cancellation requests must be submitted in the manner consistent
with our refund policy mentioned on this page and in our Web
Hosting Contract and Terms.
Requests to Cancel After Renewal Date
You must notify Re-invent Technologies before or within 15 days
of the Renewal Date if you wish to cancel an account. Re-invent
Technologies does not offer prorated refunds for cancellation
requests submitted after 15 days of the renewal date.
Renewal dates on accounts can be viewed at any time via our
Customer Portal under the Account Info link.
Downgrade Requests
During the first 30 days of activation, you may request a Plan
Change to a less expensive Re-invent Technologies product, and
you will receive a credit for the difference in Plan cost. After
the first 30 days of activation, you may request a Plan Change
to a less expensive Re-invent Technologies product but you will
be charged a $25.00 Plan Change fee for HE-25, HE-50, HE-100, HE-200,
HE-350 web hosting plans.
Upgrade Requests
During the first 30 days of activation, you may request a Plan
Change to a more expensive Re-invent Technologies product, and
you will charged for the difference in Plan cost. After the
first 30 days of activation, you may request a Plan Change to a
more expensive Re-invent Technologies product but you will be
charged a $25.00 Plan Change fee for HE-25, HE-50, HE-100, HE-200,
HE-350 web hosting plans.
No Transfer of Funds Between Accounts
Re-invent Technologies does not transfer funds from one account
to another for any reason. It is your responsibility to keep
valid contact and billing information on the account. Re-invent
Technologies will continue to send information regarding your
account in accordance with the contact information you have
provided.
Balance Due
Please be advised that the cancellation of the account does not
release you from financial responsibility. If your account has a
past due balance and you are not eligible for a refund, our
Accounting department will continue collection efforts.