Anti-SPAM Policy at Re-invent - Windows 2003 Web hosting with ASP Hosting, ASP.NET web hosting, SharePoint 2003 and FrontPage 2003 Hosting

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Re-invent SPAM POLICY

SPAM POLICY v1.0

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Introduction

Re-invent Technologies LLC, has ZERO TOLERANCE for Unsolicited Broadcast Email and Unsolicited Commercial Email (commonly known as "Spam") whether originating from customers, from resellers' customers, or from customers that provide services which are used to support Spam.

Definition

Re-invent Technologies LLC defines Spam as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party spamming, Web site addresses, sales, and auctions.

The Policy

	Re-invent Technologies LLC's customers, and customers of Re-invent Technologies LLC's resellers or any downstream customers, are prohibited from sending and shall not allow their site to be used for sending Spam. Mail senders are required to maintain records that verify, on a case by case basis, that explicit affirmative permission was obtained from recipients before mailing. Lack of such records can be considered, at Re-invent Technologies LLC's sole discretion, proof that permission was not obtained.
	Re-invent Technologies LLC does not permit the use of any domain or IP Address hosted by Re-invent Technologies LLC to be included in any SPAM Email. You cannot send spam from another provider and provide a link to your web site/domain/IP Address with us in the Spam email. Doing so is a violation of this policy.
	Re-invent Technologies LLC customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. Re-invent Technologies LLC's customers will be held responsible for all traffic sent via their connection to Re-invent Technologies LLC or sent elsewhere, using support services provided via their connection to Re-invent Technologies LLC. "Support services" includes hosting Web sites, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through Spam.
	Re-invent Technologies LLC may charge customer and customer shall pay $175.00 per valid Spam complaint of which Re-invent Technologies LLC is notified.
	If Re-invent Technologies LLC receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty four (24) hours there is no response indicating complete resolution, Re-invent Technologies LLC may block traffic to and from the specified Web site or the server involved in the Spam complaint until Re-invent Technologies LLC is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. The customer is responsible for all Spam that passes through his Web site / Server / Domain Name.
	Re-invent Technologies LLC also reserves the right to block traffic to and from the IP address(es) involved in hacking, and/or port scanning.
	Re-invent Technologies LLC does not allow the use of their services for mass mailings. This includes all mailing lists, legitimate opt-in or not. Email usage in excess of 500 emails per account per 24 hours is not allowed and could result in suspension of email services, account suspension, and/or account termination. For these types of mass mailings, a third party mass email service should be used.
	In addition, from time to time, Re-invent Technologies LLC blocks third party IP addresses that Re-invent Technologies LLC believes are used for the distribution of Spam or are designated as open relays. Any blocking of such IP addresses shall prevent Re-invent Technologies LLC customers from sending or receiving traffic to and from such IP addresses.

What does this mean?

Re-invent Technologies LLC's resellers must educate their customers about Spam to ensure compliance with these provisions.
You must promptly investigate and satisfactorily deal with any Spam complaints forwarded to you.
When using a mailing list, you must confirm that the recipients on the mailing lists have requested or otherwise affirmatively accepted receipt of any materials to be sent by you.

Why this Policy?

Unlike senders of traditional "junk mail" who are required to pay for envelopes, materials and postage, senders of Spam can, given the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves. Costs imposed on Spam recipients include ISP bandwidth used to deliver Spam, additional IP infrastructure needed to handle Spam, and time and money wasted in filtering out and deleting Spam. Re-invent Technologies LLC believes that users of the Internet should not be forced to incur such expenses without their consent. As a result, Re-invent Technologies LLC believes that the elimination of Spam will result in a better and less expensive Internet experience for all Internet users and will allow Re-invent Technologies LLC to provide better and more efficient service to its customers.

Send All SPAM Complaints to abuse@re-invent.com

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